Refund & Cancellation Policy

Effective date: August 24, 2026

1. Free Trial

Every customer receives a free 14‑day trial to evaluate Finanxer before purchasing a subscription.

2. Subscription Payment

Payment is collected only after the customer voluntarily subscribes following the trial period.

3. Refund Policy

Since customers have sufficient opportunity to evaluate the software during the trial period, all subscription payments are non‑refundable once the subscription is activated.

4. Exceptions

Refunds may be issued only in cases of duplicate payments, incorrect billing or payment processing errors caused by Cloudstackle Solutions LLP.

5. Cancellation

Customers may cancel future renewals at any time. The subscription will remain active until the end of the current paid subscription period.

6. No Partial Refund

Refunds will not be provided for unused subscription periods, partial usage, business closure or change of business requirements.

7. Support

Our onboarding and support team will assist customers during the trial period to help determine whether Finanxer is suitable before purchase.